GENERAL FAQS


What payment methods do you accept?

We accept all major credit cards:  Visa, Mastercard, Discover and American Express.

How do I know that my order went through?

We’ll send you an email verifying your order once it is completed through our website. The email will include an invoice number in case you need to contact us with any questions or concerns.  If we are shipping directly to a patient/client and not your office, she or he will also receive email verification; there will be also be an invoice without pricing in the package.   The recipient will get a separate notification from the shipper once delivery begins.

What’s your return policy?

We value your business, care about your satisfaction, and prove it with our no questions asked, return policy! If our products are not living up to your expectations for any reason, follow our simple warranty process for a FREE replacement or refund.

Return Policy for All Products

  1. Please email support@slhmedsupply.com and include your Order ID and a Photo of the product.
  2. Refunds will be credited to the original method of payment. Please allow up to 5 business days for refunds to become available in your account, depending on your banking establishment.

* At our discretion, we reserve the right to deny any exchange or refund request.

How do I cancel an order?

Please contact Customer Service at 1-888-347-2369 or 1-310-935-3233 to initiate the process, or go to your Account page and click on your purchase history.

I have a question. How do I reach you?

If you have a technical question, please call our founding pharmacist directly:  Dr. Bernard Bubman RPh, 1-310-730-1663.   For help placing an order and for all service inquiries, please call Customer Service at 1-888-347-2369 or 1-310-935-3233 to initiate the process.   You can always email us through the Contact Form or write to support@usprecisioncbd.com.